Q: How do I place orders?

A: First, add your item in cart. There are 2 ways to add an item in cart.

1. Click on the Add to Cart button below the product thumbnail when you’re viewing the items with gallery version.

2. Click on the ADD To CART button below the price when you’re viewing the item with product detail version.

3. After adding your item in cart, you’ll go to the shopping cart. Click on the Checkout button ① or ② on the page after confirm your order.

4.Finally, check out for your order. After clicking on the Checkout button you’ll go to the Checkout Page.

Follow the steps:

1. Provide your Names & Billing Address. If you’re registered member, fill the blanks with your real information ( blanks with asterisk are required items). If you would like to checkout as a member, tick Create account for this email option then click on the Apply button. Shipping to different address is not recommended. For security reasons, we normally ship to the confirmed billing address. If need to ship to alternate address, tick the Ship to a different address option. Alternate address must be verified by phone prior to processing shipment. Please make sure the phone number you provide is available to avoid processing delays.

2. Select a shipping method. Your order ships via UPS or USPS. The shipping method options and shipping cost change in real time according to the address you’ve provided at Step 1. Tick the option of the shipping method you would like to ship.

3. Select a payment method. You can pay with your PayPal account, Direct Payment or Gift Certificate. Tick an option, provide the needed information. Provide your credit cart information if you’ve selected direct payment, or number of the Gift Certificate if you’ selected Gift Certificate payment.

4. Confirm your order information. Accept the Terms & Conditions and Privacy Statement and Summit Order.

If you require assistance, just click for online support or email us. Please provide as much information as possible. Our customer service staff will get back to you as soon as possible. In most cases, it will be within the hour, but definitely within one business day. Phone - 1-626-336-2829 Live chat - Click the icon on the left top of the page.

Q: As a regular customer, why do I have to enter my credit card information every time I place an order?

A: We apologize for this inconvenience but we DO NOT store your credit card info on file. You must enter your credit card info every time you place an order. If you want us to keep your credit card on file, please download the form here, complete and send it back to us.

Q: How to check order status on our websites?

A: Both registered users and non-registered customers can check orders in 'Orders history' section.

1). for registered users, log in the system to check your order status.

2). non-registered customers can check their orders after registering with the email address for the first purchase.

Q: What does my order status mean?

A: You can track your order status after you’ve placed an order. Your order will be in any of the following status:

1) Processed: Your order is successfully placed and your payment is received.
2) Complete: Your order is shipped.
3) Failed: Your order cannot be placed successfully. (For reasons please check here)
4) Queued: Your order is pending out of ordering or payment issue. Please contact us to for help.
5) Not-Finished: Your order can not be placed successfully out of improper ordering process.
6) Need to Confirm: There is incorrect or unconfirmed information in your order so that need to contact with you before ship. (For reasons please check here)
7) Declined:
8) Backordered: The product you ordered is out of stock or the quantity you’ve ordered exceeds the quantity in stock. In this case, we will contact with you to solve the problem.
9) Failed-Refunded: Your order cannot be shipped; your payment is refunded because your order is proved to be illegal.
10) Refunded- Full: Your payment is fully refunded.
11) Refunded-Partial: Your payment is partially refunded.

Q: Why did my order failed during the order process?

A: There are several reasons your order failed; in most case, the credit card info you've entered was incorrect.

1) Please enter the name as it appears exactly on the credit card (middle initial).
2) The billing address to the credit card is the address your credit card statement is sent to monthly.
3) Expiration date.
4) CCV which is the last 3-digit security code on the back of your Visa, MC, and Discover. If it's an American Express card, it is the 4-digit on the front of your credit card.

Q: Why did my order need to confirm during the order process?

A: There are several reasons why your order need to confirm:

1) Your billing and shipping address are obviously different.
2) You shipping address is not a physical address. (UPS does not deliver to P.O. boxes)
3) The owner name of your credit card is not match with any name of your billing and shipping address.
4) If you pay via Paypal ExpressCheckout, your Ship to Address is unconfirmed in Paypal. When your order is in Need to Confirm status, we will contact with you to confirm your order information. You will be required to provide a copy of your ID if there is any doubt on your cardholder identity. It is just for your order security, your ID information will not be kept or illegal used.

Q: Can I pick up an item at your store?

A: Yes. Simply write a note in the checkout page before submit your order and call us before visiting our warehouse. Phone # - 1-626-336-2829