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Shipping Guide

*** Special Announcement: UPS holiday schedule

   1. Can I choose different shipping method?

   2. How much for shipping?

   3. How do I get Free UPS Ground Shipping?

   4. Do you ship internationally?

   5. How do you ship orders?

   6. When will my order ship?

   7. What Free Shipping Offer refers to?


Special Announcement: UPS holiday schedule

Year-end Holiday is approaching. Ensure delivery before Christmas Day and serve you better, now we remind you a valuable resource: UPS holiday schedule.

UPS is offering pickup and delivery service in most areas on Friday, November 27, to help you get an early start on Cyber Week. Visit ups.com/holidays today for the most up-to-date details on pickup and delivery operations by ZIP code.

From November 23 through December 30, a limited number of UPS® Ground and UPS® Standard packages with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit.

Prior to November 22, to determine whether your shipment will be impacted by the time in transit changes, use the Holiday Ground Impact Tool. Effective November 22, visit ups.com/ctc for the most up-to-date time in transit details at the time of shipping.

All UPS 2nd Day Air® and UPS 3 Day Select® packages shipped on December 21 will also require an additional day in transit.

Please keep in mind the last days to ship to ensure delivery before Christmas Day:

  • UPS 3 Day Select: Friday, December 18 (delivery on Wednesday, December 23)
  • UPS 2nd Day Air: Tuesday, December 22 (delivery on Thursday, December 24)
  • UPS Next Day Air®: Wednesday, December 23 (delivery on Thursday, December 24)

Q1: Can I choose different shipping method?

A: Sure. When you check out, you will be asked to fill in your name and billing address. Our system will calculate the actual shipping cost depending on your location. Then you can choose the shipping method you prefer. BUT P.O. Box address (PO Box) is not accepted.

For Canada shipping address:


Q2: How much for shipping?

A: We ship via UPS & USPS and rates are computed by real time using vendor shipping table cost. The charge is affected by your package weight, size, your shipping address and the shipping method you choose. Normally, UPS have the best shipping rates in the industry. Now, we offer you Free UPS Ground Shipping when you register as our Platinum Member.


Q3: How do I get Free UPS Ground Shipping?

A: 1. You can register via this link: https://www.thelashop.com/register.php . Or click through “Register” on upper right corner of each page.
     2. When you checking out, select "Create account for this Email", and choose sign up as a "Platinum member".
     3. Submit the your information, the Free shipping will be offered you immediately.


Q4: Do you ship internationally?

A: Currently, we use UPS Worldwide Expedited, UPS Worldwide Saver, USPS First-Class Mail, USPS Priority Mail International and USPS Priority Mail? International for international shipping. For Canada shipping address, we use UPS Standard to Canada in addition. Your order will normally ship within three business days after we verify your payment details. You will receive a tracking # when the order ships and may take up to 10 business days for delivery provided that it's cleared by customs. Insurance is covered for all international shipments. Customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier.


Q5: How do you ship orders?

A: We ship UPS for domestic packages and USPS for international packages. P.O. Box address (PO Box) is not accepted.


Q6: When will my order ship?

A: Domestic orders will be processed the same business day if your payment is completed by 12:00pm PST/2:00pm CST/3:00pm EST. We cannot guarantee same-day shipment particularly if your Bill To address is different from your Ship To address but we will do our best to expedite your order. International packages will normally ship within two business days as we need to verify your payment details. Orders placed on Saturdays, Sundays and major U.S. holidays will ship on the following business day. We may ship each product separately from different warehouses, as we utilize alternative warehouses across the Continental United States.


Q7: What Free Shipping Offer refers to?

A: Free Shipping offer refers to Free UPS Ground Shipping for USA Shipping Addresses excluding Hawaii, Alaska, Puerto Rico and Virgin Islands.

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